Recrutement de 01 Recrutement de 01 Staff Counsellor

World Food Programme

Details de l'offre d'emplois

Plein Temps
Publié le 20-10-2023 à 00:45:12
Localité: Burkina Faso / Ouagadougou
Date limite
Niveau d'étude
BAC + 5
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Description detaillée de l'offre d'emplois

Recrutement de 01 Staff Counsellor
Niveau d'études: Bac + 5 ou plus
Expérience: Non précisé
Expire le: 02-11-2023

World Food Programme
Ouagadougou, Burkina Faso
Opportunités de carrière : Staff Counsellor NOB_Ouagadougou (830025)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


Advanced university degree (master’s or equivalent) in Clinical or Counselling Psychology, Psychiatry, or equivalent studies from a recognized institution.
Additional training or certification in a broad range of related fields, such as alcohol/substance abuse, resilience, cross-cultural communication, conflict resolution, mediation, trauma etc. will be an advantage

Knowledge & Skills:

• Specialist expertise in the assessment of mental health needs and the assessment of risk.
• Broad knowledge of all facets of counselling services and demonstrated skills to create a trusted environment in which others can talk confidentially.
• Ability to manage crisis situations which involve diverse actors and stakeholders.
• Ability to identify clients’ needs and suggest appropriate solutions.
• Excellent communication skills (oral, written and presentation), including the ability to defend and explain difficult issues and positions to staff at all levels.
• Conflict resolution and mediation skills.
• Ability to communicate effectively with people of both genders and diverse national and cultural backgrounds.
• Skills in designing and delivering trainings/information sessions on a number of subjects and ability to adapt those to different audiences.


Fluency (level C) in French & English languages

The Staff Counsellor will directly report to the Deputy Country Director in Charge of Enabling Services with a technical supervision line to the Regional Staff Counsellor based in Dakar.
A key responsibility for this position will be developing and implementing a wide range of Wellness initiatives and programs consistent with the five pillars of the Wellness Strategy, and the ability to summarize data and trends to develop programs and policies designed to support staff. Frequent travel is required to support the country and field offices, at times on short notice based on operational needs.

KEY ACCOUNTABILITIES (not all-inclusive)
Provide empirically supported and culturally sensitive counselling services to staff and if requested their dependents; this may include case management and referrals to other resources as required.
Provide induction briefings to staff being recruited for WFP Burkina Faso
Using the WFP Wellness Strategy, work closely with different units and external stakeholders if necessary to develop a broad range of Wellness initiatives that fit the context and needs of WFP Burkina Faso.
Based on data trends and requests from other units and field offices, develop and provide a range of trainings and programs including but not limited to team building, resilience, harassment, and cross-cultural sensitivity to improve morale, health, and team dynamics.
As part of a multidisciplinary team work closely with individuals and teams to address psychological risks at the individual and country office level.
When requested work closely with managers/supervisors towards improving the working atmosphere in their units.
Manage the content of the Wellbeing app relevant to WFP Burkina Faso.
Provide counselling services to individuals and/or groups during emergencies; provide services in a timely and sensitive manner to staff and dependents after critical incidents and ensure follow up support for staff and dependents following critical events.
In conjunction with the regional staff counselor and the Wellness Division, engage in the innovative Wellness Support Volunteer (WSV) Program on Wellness in the broadest sense of the term with a mandate to deliver tangible mechanisms to support staff; Support and maintain the existing Wellness Support Volunteers through supervision; disseminate training materials and related protocols.
Identify and liaise with high quality local and regional mental health resources that can be used for referrals or in times of crisis.
In the best interests of staff members and the organization work in a collegial and professional manner with all units in the Staff Wellness Division to ensure continuity of care.
Work as a part of a team to ensure WFP divisional priorities are implemented consistent with the yearly divisional work plan and the Wellness Division Strategic Plan.
Develop and participate in multidisciplinary programs in the Staff Wellness Division as well as Regional and Country Offices.
Be proactive in building partnerships with but not limited to HR and security that support staff within the agency and with other agencies or relevant organizations.
Contribute to the development of policies and guidelines, as well as written and visual materials to increase awareness regarding important themes and topics related to Staff Wellness.
Complete administrative duties such as maintain statistics on activities and completing reporting requirements as per the requirements of the country office management.
Participate and collaborate in UNSSCG, CISMU activities and working groups in Burkina Faso.
Maintain the highest ethical standards related to the provision of psychological services and adhere to the Wellness Division Code of Ethics and Standards of Conduct.
Perform other duties as required.


Understand and communicate the Strategic Objectives: Utilizes understanding of WFP’s Strategic Objectives to communicate linkages to team objectives and work.
Be a force for positive change: Proactively identifies and develops new methods or improvements for self and immediate team to address work challenges within own work area.
Make the mission inspiring to our team: Identifies opportunities to further align individual contributions with WFP’s mission of making an impact on local communities.
Make our mission visible in everyday actions: Helps colleagues to see the link between their individual tasks and the contributions of their unit’s goals to the broader context of WFP’s mission.


Look for ways to strengthen people's skills: Is able to identify, support and encourage focused on-the-job learning opportunities to address gaps between current skillsets and needed future skillsets for WFP.
Create an inclusive culture: Recognizes the contributions of teammates, and encourages contributions from culturally different team mates to recognise the value of diversity above and beyond just including it in programming for beneficiaries.
Be a coach & provide constructive feedback: Provides and solicits ongoing constructive feedback on strengths and development opportunities to help develop individual skills, whilst also helping others identify areas for improvement.
Create an “I will”/”We will” spirit: Sets clear targets for self and others to focus team efforts in ambiguous situations (e.g., unprecedented issues and/or scenarios).


Encourage innovation & creative solutions: Thinks beyond team’s conventional approaches to formulate creative methods for delivering food aid and assistance to beneficiaries.
Focus on getting results: Maintains focus on achieving individual results in the face of obstacles such as volatile or fragile environments and/or organizational roadblocks.
Make commitments and make good on commitments: Takes personal accountability for upholding and delivering upon team’s commitments and provides assurance to stakeholders.
Be Decisive: Demonstrates ability to adjust to team’s plans and priorities to optimize outcomes in light of evolving directives, while also responding quickly in high-pressure environments, such as in emergency settings.


Connect and share across WFP units: Demonstrates an understanding of when and how to tactfully engage other units in conversations on impact, timing, or planning.
Build strong external partnerships: Networks regularly with key external partners using formal and informal opportunities to understand each partner’s unique value proposition, and to build and strengthen relationships.
Be politically agile & adaptable: Demonstrates ability to adapt engagement approach in the context of evolving partner circumstances and expectations.
Be clear about the value WFP brings to partnerships: Demonstrates ability to articulate to internal and external audiences the value that individual contributions and immediate teams bring to partnerships.

• Broad knowledge of all facets of the field of counselling and ability to provide an environment in which others can talk confidentially and act without fear or repercussions within a climate of established trust.
• Excellent communication skills (oral, written and presentations) including the ability to defend and explain difficult issues and positions to staff at all levels.
• Ability to identify clients' needs and suggest appropriate solutions. Ability to establish and maintain productive partnerships with clients.
• Ability to contribute to the strategic vision of the Wellness division based on trends identified using a population health model.
• Must be an excellent team player and value working with a multidisciplinary and culturally diverse team.
• Very good working knowledge of technology tools such as PowerPoint, Excel, and Word.
• Ability to operate effectively across organizational boundaries and establish and maintain effective working relationships in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity.

A minimum of seven (7) years of relevant professional experience providing counselling services to staff working in very difficult and insecure environments.

The Position is offered at a NOB grade with a start date of as soon as possible for a period of 1 year renewable based on performance and funding availability.

The position will be based in WFP Office of Ouagadougou and support all offices of WFP in Burkina Faso.

If interested, please send your application via WFP recruitment platform no later than Wednesday, November 1st, 2023, midnight Ouagadougou time.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment.

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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