Recrutement de 01 Senior Technical Consultant

Recrutement de 01 Senior Technical Consultant
Senior Technical Consultant
ref :581032 | 29 août 2024

date limite de candidature : 27 nov. 2024

India-Mumbai - Inde

votre rôle
key result / decision areas (outcomes)

Should identify, troubleshoot, and resolve any hardware, software or configuration related incidents observed on any equipment across customer network. If any service impacting incident is not resolved within one (1) hour, then it will be ensured that concerned OEM engineer is available on-site at customer central location.
responsible for preparing Method of Procedure for any configuration changes and executing any configuration changes as approved by customer.
Responsible for leading any planned scheduled maintenance activities.
Should be able to lead any incident calls with OEM technical support and provide any inputs required for restoration.
Key Spoc for Incident , Problem & Change Management
Resolve Customer Escalations
Ensure Service Delivery as per agreed SOW / SLA
Assist Manager in monthly Dashboards / Service Level parameters.
Mentor & Hand hold L1 Teams and enhance their performance.
Act as a key SPOC for L2 & L3 Incidents
Take initiatives in learning & evaluating new Network Technology & Tools
Prepare RCA for Sev1 incidents.
Process / procedure /documentation Preparation for existing and upcoming environment.



votre profil
Experience

Minimum 5 years of Experience in Cisco Networking Products.
Good Understanding of Cisco ISR WAN routers and Routing Protocols
Good Understanding of Cisco Datacentre switches including Nexus 7k/Nexus 9k
Good Understanding of load balancing technology and the respective products.
Good Understanding of Server load balancing technology and the respective products
Knowledge and working experience on Cisco Security Products (Firewall & IPS) is an added advantage.
Knowledge and working experience on Server & Operating system (Windows/Linux) is an added advantage.

le plus de l'offre
Technical & Functional Skills & Certifications

Certified Cisco Certified Network Professional (CCNP) R&S
Certified ITILv3 Foundation – Preferred
Education Qualifications

BE/Diploma/Degree in business, or science (or other relevant area).

entité
Orange Business International
Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business

contrat
CDD